Retail Operations Manager
Role: Retail Operations Manager
Location: North Bend, WA
Classification: Exempt
Department: Leadership team
Reports to: CEO
Supervises: Retail and rental employees
Overview
The Line Experience is on a mission to help individuals experience the joy and freedom of riding bikes. We provide low-cost bike rentals and skill building areas to progress in the sport while creating a welcoming community for riders of all levels. We also pay attention to the human-bike connection, and are known for excellent suspension service, bike-fitting, and custom bike builds.
Located in North Bend, Washington, our Experience Center is the gateway to PNW outdoor recreation. We promote responsible use of local parks and trails, providing equipment, coaching, and services to make biking accessible for everyone.
Job Summary: The Retail Operations Manager oversees daily operations for The Line Experience's rental and retail departments across all locations. Success in this role requires strong business leadership, customer focus, people management, communication, interpersonal skills, and technology proficiency. Strategic thinking and decision-making aligned with company goals, along with strong analytical, problem-solving, and project management skills are essential.
Responsibilities include:
Developing and implementing strategies to improve customer service, grow revenue, and drive cost efficacy.
Analyzing product mix for retail sales and rentals, merchandising, marketing campaigns, and data trends. This includes participating in industry events to stay updated on trends and practices.
Ensuring efficient operations through data analysis, new technologies, vendor negotiations, and best pricing for goods and services. This includes taking advantage of efficiencies in inventory management, pre booking, and discount programs.
People development, staffing management, and cross-functional leadership / collaboration across departments.
Essential Duties
Recruit, interview, and manage employees for the shop staff for rental, retail sales, bike assembly and service/assembly
Maintain a healthy work environment and positive culture for employees, and a friendly, welcoming shop for customers
Manage daily operations, and staff at main shop and/or satellite physical locations
Monitor, report, and analyze sales performance metrics; identify opportunities for optimization and growth for retail and rental business in conjunction with company owners/leaders and finance
Manage inventory mix and ordering, including pre-booking strategy, vendor relationships, and optimization of pricing through strategic purchasing programs
Create inviting displays and merchandising that drive sales and add-on purchases
Operate and maintain Bike Rental Manager, Lightspeed, and other information systems required for shop management
Work with marketing and team members to create unique packages and promotions
Develop relationships and coordinate partnerships for demos and copromotions.
Additional Job Requirements:
Ability to work weekends, holidays, and flexible hours as needed to meet customer demands, including at least one weekend day each week.
Work locations include the North Bend shop or Trailhead locations
Some travel for partnerships and conferences as required
Adapt to changing project requirements, technologies, and priorities.
Any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Company’s Values.
All employees must follow The Line’s employment practices and attendance
Qualifications:
Experience in rentals and retail management. Relevant work experience in the bike, outdoor industry or other retail setting desired
Experience managing staff or comparable experience in a leadership role
Teaching, coaching, and leadership experience
Strong organizational and time management abilities to handle multiple tasks and customers in a fast-paced environment
Excellent communication and ability to engage effectively with customers and team members
Strong collaboration and interpersonal skills, including conflict resolution
Technical computer skills including Microsoft 365 and POS systems
Experience in cash management and ordering
High School diploma or higher
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operate typical office equipment including computers
Standing for extended periods up to an entire work shift
Bend, lift, open, and move products and fixtures up to 75 pounds frequently during work shifts
Ability to regularly work a flexible schedule, including two weekend days (Fri, Sat, or Sun) in each two-week period, twice per month.
Working conditions include indoor and outdoor work in all seasons and weather
Travel via car (< 10% of time) on regional trips for partner and vendor visits and festivals/events.
Benefits:
The Line offers a competitive salary, bonus based on store performance against goals, equity in a fast-growing startup, health and dental insurance, paid time off and holidays, 401k, employee discounts on rental bikes and retail products, and opportunities for advancement and professional growth.
Salaried position starting at $70K/year potential to earn performance-based compensation. .
Join our team at The Line Experience and be a part of bringing biking to everyone!
The Line Experience has provided a compensation range that represents its good faith estimate of what the company may pay for the position at the time of posting. The Line Experience may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on a wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs but not based on a candidate’s protected status..