Retail & Rental Policies
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
We accept exchanges within 14 days of purchase for unused products in their original packaging. Apparel is eligible for exchange within the standard 14-day window, provided the items are unused, unworn, and have all original tags attached. Exchanges may be processed as store credit or a refund to the original payment method, at the customer's choice.
A valid receipt and customer information on file (for lookup) is required for all exchanges.
Exclusions — Final Sale (No Returns or Exchanges)
The following items are final sale and are not eligible for return or exchange:
Nutrition products
Chamois (padded cycling shorts/liners) - due to hygiene considerations.
Helmets - excluded for safety reasons. Once a helmet has been used, its protective integrity cannot be guaranteed.
Bikes
Sale and clearance products
Custom & Special Orders
Special-order bikes and products are final sale. Deposits placed on custom or special orders are non-refundable.
Defective or Warranty Items
Items believed to be defective are handled separately from this policy through the applicable manufacturer's warranty process. Please bring the item in (with receipt) so we can assist with initiating a warranty claim.
Gift Purchases
Items purchased as gifts may be exchanged within the 14-day window from the original purchase date, provided either a gift receipt or the original purchaser's information is available for lookup.
Holiday Exception: To accommodate holiday gift-giving, items purchased between November 1st and December 24th may be exchanged up to 60 days from the original purchase date.