Terms & Conditions for Wallet Passes

Introduction

These Terms of Use (“Terms”) govern the use of any eligible pass (“Pass”) distributed by The Line Experience, Inc. (“Us”, “The Line”) to a customer (“Customer”) for a mobile wallet (“Wallet”)

Other Documents and Agreements

These Terms are in addition to, and supplement, all other agreements between Us and Customer regarding the Line’s products and services. If there is any conflict or inconsistency between these Terms and the other agreements, then these Terms will take priority and govern with respect to the Wallet Passes.

You understand that your use of the Wallet Pass will also be subject to agreements or terms of use with the relevant Wallet Provider (“Wallet Provider”) and other third parties (such as your wireless carrier and the websites and services of other third parties integrated with the Wallet).

Use of Passes in the Wallet

If you want to add a Pass to a Wallet, you must follow the procedures adopted by the Wallet provider, any instructions provided by us, and any further procedures the Wallet provider or we adopt.

The Wallet Pass may provide promotional offers, loyalty perks, and membership benefits.
Passes may have expiration dates or caps on the number of times it may be redeemed. The Line may, at our discretion, replace a pass that has expired with a different pass.

Security
You understand that you may not use a Wallet Pass if your account is not in good standing, if we suspect that there may be fraud associated with your Wallet Pass, or for any other reason we determine at our sole discretion.

You are prohibited from using a Wallet on a Device that you know or have reason to believe has had its security or integrity compromised (e.g. where the Device has been "rooted" or had its security mechanisms bypassed). The Wallet Provider is responsible for the security of information provided to them or stored in the Wallet.

Privacy

You consent to the collection, use and disclosure of your personal information from time to time as provided in our privacy policy, which is available on our website. We do not receive information about you until you choose to redeem a Wallet Pass. At redemption, we receive information from you necessary to provide the relevant service, product, or experience. This information is stored securely per our Privacy Policy.

 Communications

When you redeem a pass, you agree to receive communications from us, including emails to the email address or text message to the mobile number you have provided in connection with your Customer account. These communications may include booking confirmations, purchase receipts, service notifications, event updates, and marketing messages.

We may notify passholders when a pass is expiring, or when there is new information. This notification is available through your Wallet application, and you may choose whether to receive pass updates. If you allow pass updates, you may receive additional passes in the future.

No Warranty and Exclusion of Liability

The Wallet service is provided by the Wallet Provider, and The Line is not responsible for its use or function. You acknowledge and agree that The Line makes no representations, warranties or conditions relating to the Wallet of any kind, and in particular, The Line does not warrant: (a) the operability or functionality of the Wallet or that the Wallet will be available to complete a transaction; (b) that any particular merchant will be a participating merchant at which payments with the Wallet are available; (c) that the Wallet will meet your requirements or that the operation of the Wallet will be uninterrupted or error-free; and (d) the availability or operability of the wireless networks of any Device.

The Line will have no liability whatever in relation to the Wallet, including without limitation in relation to the sale, distribution or use thereof, or the performance or non-performance of the Wallet, or any loss, injury or inconvenience you suffer. You may want to take a screenshot of your pass to use as a back-up.

Changes to the Terms of Use

We may change these Terms, or the agreements associated with the use of your Wallet Pass. You agree to any changes to these Terms or agreement(s) associated with the use of your Pass or account by your continued use of your Pass with the Wallet. If you do not accept the revised Terms or agreement(s), you must delete your Pass from the Wallet.

Contacting Us

You may contact us about anything concerning your Wallet Pass or these Terms by emailing experience @ theline dot bike or texting us at the phone number found on our website. If you have any questions or complaints about the Wallet, or disputes with the Wallet Provider, you should contact the Wallet Provider.